Privacy Policy

Last Updated: 13th February, 2025

1. Introduction

Welcome to DCampaign Digital (“we,” “our,” “us”). We are a creative digital marketing agency committed to helping businesses grow. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website “www.dcampaign.com” (the “Site”), engage our services, or interact with us.

We respect your privacy and are committed to protecting your personal data. By using our Site or providing your information to us, you consent to the data practices described in this policy. If you do not agree with the terms, please do not access the Site or provide us with your personal information.

2. Information We Collect

We may collect personal and non-personal information that you voluntarily provide to us or that is automatically collected when you interact with our Site.

A. Personal Data You Provide Voluntarily:
We collect personal data that you provide directly to us. This includes:

• Contact Information: Name, email address, phone number, company name, job title.

• Inquiry Details: Information you provide when filling out forms on our Site (e.g., “Contact Us,” “Request a Quote,” “Subscribe to Newsletter”).

• Client Information: Billing address, payment information, business goals, marketing materials, and access credentials for advertising accounts (e.g., Google Ads, Meta Business Manager) necessary for service delivery.

• Communications: Records of your correspondence with us, including emails, chat messages, and call recordings (where applicable and with notice).

B. Information Collected Automatically:
When you visit our Site, we may automatically collect certain information about your device and usage via cookies and similar technologies.

• Device Information: IP address, browser type, operating system, device type.

• Usage Information: Pages you visit, time spent on pages, links clicked, referring/exit pages, date/time stamps.

• Location Data: General geographic location derived from your IP address.

• Tracking Technologies: Cookies, web beacons, pixels, and other tracking technologies. For more details, please see our Cookie Policy section below.

3. How We Use Your Information

We use the information we collect for various business purposes, including:

• To Provide & Manage Our Services: To deliver our digital marketing services, manage your account, process payments, and communicate with you about your projects.

• Marketing and Promotions: We have a legitimate interest in promoting our business. Specifically, we may use your personal information (such as your name and email address) to:

  • Send you promotional emails about our services, new content, special offers, newsletters, and updates we believe may interest you.

  • Develop and run targeted advertising campaigns on platforms like Google, Meta, and LinkedIn to reach potential clients similar to your profile (“Lookalike Audiences”).

  • Administer contests, promotions, or events for which you have signed up.

• Client Communication: To respond to your inquiries, comments, and requests; provide customer support; and send you service-related messages (e.g., account verification, changes/updates to features of the service, technical and security notices).

• Site Improvement & Analytics: To analyze how our Site and services are used, monitor traffic and usage patterns, diagnose problems, and improve our Site’s functionality, content, and user experience.

• Security & Fraud Prevention: To protect the security and integrity of our Site, services, and business; detect, prevent, and respond to fraud, security breaches, or other potentially prohibited or illegal activities.

4. Legal Basis for Processing (For EEA/UK Users)

If you are from the European Economic Area (EEA) or the UK, our legal basis for collecting and using your personal information depends on the context in which we collect it.

• Performance of a Contract: Processing is necessary to perform a contract with you (e.g., to provide our paid services).

• Legitimate Interests: Processing is based on our legitimate interests in operating our business, providing and improving our services, conducting marketing, and preventing fraud, so long as those interests do not override your fundamental rights and freedoms.

• Consent: In some cases, we will ask for your explicit consent to process your data, such as before sending you our marketing newsletters. You may withdraw your consent at any time.

• Legal Obligation: Processing is necessary for compliance with a legal obligation.

5. How We Share and Disclose Your Information

We may share your information with third parties only in the following ways:

• Service Providers: We share data with trusted third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts (e.g., Mailchimp for email marketing, Google for analytics).

• Business Transfers: If we are involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as a business asset.

• Legal Requirements: We may disclose your information where required to do so by law, court order, or in response to valid requests by public authorities (e.g., a subpoena).

• Protection of Rights: To protect and defend our rights, property, or safety, or that of our users or others.

We do not sell, rent, or trade your personal information to third parties for their promotional purposes.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access & Portability: The right to request copies of the personal data we hold about you.

• Rectification: The right to correct inaccurate or incomplete data we hold about you.

• Erasure (“Right to be Forgotten”): The right to request that we delete your personal data.

• Restriction of Processing: The right to request that we temporarily or permanently stop processing all or some of your personal data.

• Objection to Processing: The right to object to our processing of your personal data based on our legitimate interests. You can also object to direct marketing at any time.

• Withdraw Consent: Where we rely on your consent, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us using the details in the “Contact Us” section below. We will respond to all requests in accordance with applicable data protection laws.

7. Email Marketing and Your Choices

If you receive marketing emails from us, you can unsubscribe at any time:

• Unsubscribe Link: Every marketing email we send contains an easy-to-find “unsubscribe” link at the bottom.

• Contact Us: You can also contact us directly at [Marketing Email Address] to be removed from our marketing lists.

Please note that even if you opt-out of marketing communications, we may still need to send you service-related emails (e.g., about your account or ongoing projects).

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this policy, including to fulfill legal, accounting, or reporting requirements. The retention period will depend on the type of data and the purpose for which we hold it. For example, we will retain client data for the duration of the contract and for a period afterward to comply with tax laws. Website analytics data may be retained for a shorter period.

9. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our Site.

• Types of Cookies Used:

  • Essential Cookies: Necessary for the Site to function.

  • Analytical/Performance Cookies: Allow us to recognize and count visitors and see how they move around the Site.

  • Functionality Cookies: Enable us to personalize content and remember your preferences.

  • Targeting Cookies: Record your visit, pages you have visited, and links you have followed. We use this information to make our Site and the ads you see more relevant to your interests.

• Consent & Control: You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. However, blocking essential cookies may affect the functionality of our Site. You can also manage your preferences through our Cookie Consent Banner.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have data protection laws that are different from your country. Whenever we transfer your data outside the EEA or UK, we ensure a similar degree of protection is afforded to it by using specific contracts approved for use in the UK and EEA which give personal data the same protection it has in those regions.

11. Children’s Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will delete it.

12. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by a new “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

DCampaign Digital
Email: contact@dcampaign.com
Contact: 6206814141