01In-house system
Business operationsSample workspace
Relationship workspace
New conversation
Example business
Introductory conversation
Next steps
Example project
Review the next step
Business operations
DCampaign CRM
Our own system for organising business relationships and supporting day-to-day operations.
Why we built it
To create a workflow that fits how DCampaign manages its business.
Behind the build
The challenge
Business relationships involve more than a single conversation. The context behind each relationship matters as our team moves from understanding a need to planning the next step.
Our approach
We built our own CRM around DCampaign’s operations. The focus is on giving relationship management a structure that reflects the work we do, rather than shaping every internal process around a generic tool.
The purpose
The CRM is part of the operational foundation behind our client delivery. Its purpose is to support a more organised way of working as our business and relationships develop.

